Frequently asked questions

The first-term price is what you pay when you order for the first time. The renewal price is what you pay when the service renews afterwards. Both are shown clearly before you confirm the order.

Payment is currently by InstaPay. After you place the order you will see the payment instructions and the invoice amount, then you upload your transfer receipt and reference for our team to review.

Our team verifies the incoming transfer manually. After the payment is approved the team prepares the service and notifies you by email. Uploading the receipt alone does not activate the service.

No. We will never ask for your InstaPay PIN, banking password or one-time password (OTP). Do not share them with anyone.

For now, search results are shown as "unverified". When you submit a registration request our team verifies the name, and a domain is only considered registered once we confirm it.

Submit a transfer request from the domain transfer page with the authorization (EPP) code if you have it, pay the transfer invoice, and our team starts and follows the transfer with you.

We send reminders before the due date and create a renewal invoice. You pay it by InstaPay and once the payment is approved the service period is extended. You can also request a renewal yourself from the customer dashboard.

There is a short grace period after the due date set by the site. After that the service is considered expired and your data or domain may be affected. Contact us as soon as you notice a delay.

From your customer dashboard open a support ticket and choose the right department. You can also use the contact page.

Yes. You can send a cancellation request from the service page and our team reviews it according to the refund and cancellation policy published on the site.